Country Liaison Coordinator, Pacific Labour Facility (PLF) - Brisbane
Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The Pacific Labour Scheme and the Seasonal Worker Programme are two employment programs sponsored by the Australian government, which allow citizens of Pacific Countries to take up low and semi-skilled work opportunities with Australian employers in certain locations and industries.

The Pacific Labour Facility (PLF) facilitates the connection of Australian employers with Pacific workers for both these programs. The facility also provides continuous support to Pacific workers who are taking part in the programs. The PLF will act as trusted intermediary in connecting Australian employers with Pacific workers and in its partnerships with Pacific countries, the private sector and other stakeholders. The PLF is managed by Palladium on behalf of the Department of Foreign Affairs &Trade (DFAT).

The Country Liaison Coordinator will be the key focal point between the liaison officers from various pacific island countries (PIC) and the Pacific Labour Facility (PLF). As more PICs recruit liaison officers to provide worker welfare and employment engagement services, the Country Liaison Coordinator will be crucial in ensuring ongoing positive working relationships with the PICs liaison officers, managing PLF support to these officers, and coordinating their messaging and approach.


Under the direction of the Demand Lead the Country Liaison Coordinator will:
  • Act as PLF focal point for Liaison Officers engaged by pacific island countries participating in labour mobility schemes.
  • Develop a PLF induction for liaison officers, including introductions to key members of the PLF team, Fair Work Ombudsman, and Department of Employment, Skills, Small and Family Business.
  • Work with liaison officers to determine their roles, responsibilities and accountabilities as related to labour mobility.
  • Manage the PLF support for liaison officers. This will include receiving applications for funding, making recommendations to PLF Demand Lead, engaging with the Worker Welfare Lead on worker issues and working with liaison officers to finalise details of funding requests.
  • Arrange travel and logistical support for liaison officers to complete their inputs, with support from the PLF operations team.
  • Supported by the Operations team, monitor the liaison officers' budget, ensuring value for money principles are followed. Provide targeted and transparent support for liaison activities, ensuring there are clear links between the approved activities and increase in country participation in labour mobility.
  • Process invoices (through PLF finance team) to pay providers, or reimburse liaison officers, upon submission of invoices from travel providers (if necessary).
  • Supported by the PLF Communications team, develop a suite of targeted communications materials (fact sheets, infographics etc.) to be used by the Liaison Officers, with clear messaging consistent with PLF priorities and objectives.
  • Establish 6 monthly Liaison Officer's workshops to provide opportunity for ongoing training and updates on progress so far. These workshops will also involve information sharing, analysis of lessons learnt and an opportunity to share stakeholder feedback.
  • Support liaison officers in the development of country specific engagement and marketing strategies, with the objective of increasing their respective countries participation in labour mobility.
  • Provide ongoing training and capacity development to liaison officers, tailoring to the requirements of individual LOs. This may involve accessing courses and materials to develop skills, mentoring by accompanying LOs on worker welfare/marketing visits, and facilitating linkages with key stakeholders.
  • In coordination with the Worker Welfare team, support LOs in developing strong networks to support workers from their sending country, including employers, civil society, diaspora and church/sporting groups.
  • Manage the coordination of liaison officers travel in Australia. This will include ensuring employers visits are managed carefully to avoid any overlap or fatigue and engaging with relevant PLF team members where opportunities to collaborate with liaison officers present themselves.
  • Provide support to LOs to ensure they are familiar with all relevant processes and protocols. Provide feedback and training where necessary.
  • Maintain detailed records regarding funding requests and reports submitted by liaison officers upon completion of their trips.
  • Any other tasks requested by the Demand Lead or Deputy Team Leader, as appropriate to the incumbent's experience and qualifications.


The Country Liaison Coordinator will possess the following qualifications and experience:
  • Experience in providing coordination and administrative support to large and geographically dispersed teams.
  • Demonstrated ability to work autonomously with limited supervision, to work to deadlines, and to balance competing priorities.
  • A demonstrated ability to build respectful, productive and sustainable working relationships with a variety of stakeholders and working together to achieve results.
  • Demonstrated experience working effectively with stakeholders from the Pacific Islands.
  • Experience with delivery of skills training to learners who have English as a second language.
  • High level proficiency in Word, Excel, PowerPoint and web browsers;
  • Driver's licence and willingness to drive to regional locations
  • Flexibility to undertake frequent travel, including after hours and weekends

Brisbane, Australia, Australia
Closing date:
19 July 2019