Director, Humanitarian Response and Stabilisation
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.
For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.
Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.
Project Overview and Role
Palladium has a unique opportunity for an experienced project director and leader to deliver Palladium's work with the UK Government in response to humanitarian disasters in co-operation with partners, non-governmental organisations and governments of disaster-affected countries.
We are recruiting for a Director to lead the Humanitarian and Stabilisation Operations Team (HSOT), which provides the Department for International Development (DFID) with humanitarian services and the UK Government's Stabilisation Unit (SU) with stabilisation support.
The Team provides 24-hour 365 day per year emergency support and response cover and is equipped to support multiple rapid-onset responses simultaneously. The purpose of this role is to provide strategic and operational leadership and people management to HSOT. Reporting to Palladium's management team, you will manage a senior leadership team to ensure that the programme is delivered efficiently and within budget, with high quality and to the client's satisfaction.
Given the nature of the project, this role is varied and demands someone who is flexible, willing to work out of office hours to kick-start a response, travel to high risk environments and able to work across teams in an agile manner.
Your primary responsibilities will revolve around management of the leadership team; as well as, being the point of contact for the overall programme performance in accordance with the contract. You will be responsible for meeting the internal Palladium targets for the programme, as well as the client's Key Performance Indicators (KPIs) and programme log-frame milestones. You will be the main representative of HSOT to the client, Palladium Senior Leadership and external partners.
As Programme Director, you will be expected to manage the first critical hours of a response, considering the high profile any humanitarian response brings.
Your role will include:Leadership of the Senior Management Team:
Accountability for emergency response:
- Hands on leadership and management of the senior leadership team and relevant team outputs;
- Provide strategic direction and guidance for planning, prioritisation and balance across all HSOT functions, roles and activities;
- Analyse the context in which HSOT operates, pro-actively identify risks to the programme and reposition it to ensure continuous relevance;
- Identify the activities that meet the needs of DFID's and SU's latest intended ways of operating, driving for change and innovation;
- Develop an agile operating model responsive to change;
- Oversee the programmatic outputs of the contract in line with the log-frame milestones and work plan;
- Oversee the operational aspects of the programme, ensuring that all activities apply a consistent approach to cost effective, timely and specification-compliant delivery.
Operational Compliance and Risk Management:
- In close collaboration with DFID who will typically lead the response, position HSOT to deliver a high-quality response in line with client expectations, Palladium standards and accountable to beneficiaries and emergency response staff;
- Provide senior leadership to the DFID team leading the response, effective planning and management of the operational aspects of a response.
- Build and manage partnerships:
- Create and maintain positive relationships with DFID and SU officials and relevant partners and stakeholders;
- Pro-actively develop operational links with Palladium Offices world-wide to facilitate a more cohesive response;
- Lead on risk management; bringing all significant risk to the attention of Palladium Senior Leadership and/or client Senior Responsible Officers; and identifying ways to mitigate the risk;
- Oversee efforts to ensure compliance with all relevant company policies and standard operating procedures as well as client specific rules and regulations;
- Ensure overall programme compliance of all operations;
- Ensure contractual compliance and limit undue risk for the contract.
RequirementsEducation and experience
Professional skills required
- Formal education in a relevant field is preferable;
- Significant demonstrable management experience of leading large and complex teams with a preference for someone with experience of complex global operations including operational experience in high risk locations around the globe;
- Humanitarian experience is highly desired;
- Experience overseeing both programme and operational requirements of complex contracts;
- Strong people management skills/experience, including managing for results, mentoring and coaching and creating an environment that encourages agile team-work across activities
- Excellent planning, management and coordination skills, with the ability to organise a substantial workload comprised of complex, diverse tasks and responsibilities and work calmly under pressure;
- Strong interpersonal skills with the ability to negotiate successful outcomes in challenging situations;
- A can-do attitude, proactive and solutions focussed, sound problem solving and decision-making skills;
- Commitment to Palladium's values, principles and Code of Conduct;
- Exceptional commitment to the principles of safeguarding, preventing abuse and exploitation, and a track record of championing best practice in these areas
- Excellent written and verbal communication skills in English; fluency in additional languages would be an asset;
- Formal Project/Programme Management training and expertise would be an asset.
- The ability to pursue, adapt, and lead change, and demonstrate flexibility in response to changing business environments.
- The ability to see the bigger picture and affect business drivers through decisions and actions, and the ability to contribute to the long-term profitability and growth of the organisation.
- Developing and using collaborative relationships.
- Ownership of learning and striving to develop own knowledge and capabilities to support the organisation's success.
- The ability to see how an individual fits into Palladium, impact of individual actions on bottom line and effectively manage resources.