Management Information System (MIS) Manager - Pacific Labour Facility, Brisbane
Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The Pacific Labour Facility (PLF) facilitates the connection of Australian employers with Pacific workers for both these programs. The facility also provides continuous support to Pacific workers who are taking part in the programs. The PLF will act as trusted intermediary in connecting Australian employers with Pacific workers and in its partnerships with Pacific countries, the private sector and other stakeholders. The PLF is managed by Palladium on behalf of the Department of Foreign Affairs &Trade (DFAT).

The primary objective of the Management Information System (MIS) Manager is to ensure the functionality and security of the PLF's MIS information and data. This includes responsibility for managing the design and ongoing functionality of the PLF MIS, including installing, upgrading and/or troubleshooting the system. In the first instance, the MIS Manager will manage the sourcing of an MIS designer and provide technical direction and oversight throughout the development of the system.


Under the direction of the Chief Information Officer, the MIS Manager will be responsible for:
MIS Design:
  • Manage and provide technical direction to the company selected to undertake the scoping;
  • Support the development of the MIS scope, update the specifications if required, and verify the final specifications in collaboration with the PLF staff;
  • Collaborate with the procurement section in the sourcing of a company to design the MIS according to specifications;
  • Provide technical direction and oversight to the company charged with the MIS design task;
  • Liaise across all PLF units to ensure the design of the MIS meets the program's needs; and
  • Ensure the MIS provides a data warehouse and functionality for advanced statistical and qualitative data analysis (for the program's M&E requirements).
MIS Management:
  • Advise on and manage the various databases used by the PLF (requires proficiency with database management software);
  • Develop and maintain the PLF network connectivity across devices and locations; providing ease of communications and data access between geographically dispersed locations (some of which have challenging internet connectivity issues);
  • Implement a first line of defense against critical malfunctions, and deploy appropriate on-going technical support for managing data protection and security;
  • Provide guidance notes, advice, training, and other learning opportunities for all staff to enable them to navigate and use the MIS;
  • Ensure consistent schedules for regular software, security and operating system updates and functionality tests; and
  • Provide troubleshooting support to the PLF to fix IT issues.


The MIS Manager will possess the following qualifications and experience: The MIS Manager must possess the full suite of technical skills required by the PLF program, as well as be customer orientated to build good relationships across the team. Our ideal candidate will demonstrate the following qualifications and competencies:
  • A higher degree in a relevant discipline (e.g. Computer and Information Sciences, Information Science/Studies, Information Technology, Management Information Systems, Network and System Administration/Administrator, Information Resources Management).
  • Agile delivery skills, including project management, planning, prioritising, tracking, quality control, testing systems and software, operational acceptance testing, and continuous improvement, all with a variety of tools and methodologies.
  • Understanding of system architecture and security, including cloud hosting services, PaaS, IaaS, SaaS and the Government's 'Cloud First' policy, platform structure, data structure and governance, the Government Security Classification scheme, cybersecurity and related risk assessments,
  • Digital leadership skills, including leading business mindset change and encouraging innovation, driving digital transformation within the organisation, understanding and working comfortably with a range of digital services and solutions, and understanding and managing risk.
You must have valid Australian work rights to apply for this role. Visa sponsorship is not available for this position.

Brisbane, Australia
Closing date:
04 October 2019