Worker Arrival Coordinator, Pacific Labour Facility - Brisbane
Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The Pacific Labour Scheme and the Seasonal Worker Programme are two employment programs sponsored by the Australian government, which allow citizens of Pacific Countries to take up low and semi-skilled work opportunities with Australian employers in certain locations and industries.

The Pacific Labour Facility (PLF) facilitates the connection of Australian employers with Pacific workers for both these programs. The facility also provides continuous support to Pacific workers who are taking part in the programs. The PLF will act as a trusted intermediary in connecting Australian employers with Pacific workers and in its partnerships with Pacific countries, the private sector and other stakeholders. The PLF is managed by Palladium on behalf of the Department of Foreign Affairs &Trade (DFAT).

The Worker Arrival Coordinator (WAC) will have the responsibility of ensuring the successful mobilisation of cohorts from home countries to place of employment within Australia. This will include the provision of key support for workers upon their initial arrival and settlement into Australia and employment. Functions will include direct delivery, facilitation and/ or coordination of on arrival activities including the meeting and transfer of worker cohorts to their community of employment and provision of on-arrival briefing material.

The WAC will ensure that arrangements are in place to support workers in securing and accessing finance and personal banking arrangements and identifying remittance flow conduits. They will also arrange for each group of workers to purchase essential items such as food, mobile phones, sim cards and work items as part of establishing themselves in their new community and in readying for their new employment.

The WAC will work in partnership with key stakeholders including Approved Employers, diasporas and community service organisations to build capacity, offer training and provide intensive settlement and pastoral care support as defined in the scope of the services. This may require, WACs remaining with workers on-location for a specified duration (NB out-of-hours and weekend work is an anticipated requirement of the role).


Under the direction of the Worker Welfare Managers, the Worker Arrival Coordinator will:
  • Undertake pre-deployment visits to each employer location to establish key stakeholder relationships (e.g. employers, accommodation providers) to gain an understanding of the location's working and living environment for incoming workers
  • Investigate and secure appropriate accommodation (where not provided by employers), including negotiating requirements for tenancy bonds, references and tenancy contracts
  • Coordinate accommodation arrangements with employers where accommodation is provided, including an assessment of accommodation standards
  • Identify and establish relationships with relevant diaspora communities, migrant resource centres and other relevant community resources
  • Identify opportunities, build capacity and provide support and guidance to partners in their undertaking of shared or full mobilisation activities
  • Identify safe and affordable transportation for workers to travel to and from the workplace
  • Liaise with the Worker Welfare Managers and Health & Mobilisation Coordinator to coordinate the mobilisation of all PLS workers from Pacific Island countries, coming to Australia to work under the Pacific Labour Scheme
  • Liaise with employers and/or Health & Mobilisation Coordinator to coordinate each mobilisation
  • Meet workers at the airport and accompany them to the place of employment
  • Coordinate on-arrival briefings for workers upon arrival in Australia
  • Contribute to a full review of all current pre-departure briefings and on-arrival briefings and provide recommendations
  • Assist the Worker Welfare Team to develop and continually improve PLS processes, such as arrival briefing processes and content, worker welfare support delivery, required forms and documents, the cash advance process and data collection methodologies
  • Support workers to secure and access finance and personal banking arrangements with banks and identify remittance flow conduits
  • Support workers to purchase essential items such as food, mobile phones, sim cards and work supplies (boots, protective clothing etc.)
  • Work as part of the Worker Welfare Team to support workers to understand their salary payments, deductions and fair costs
  • Undertake worker check-ins to monitor worker well-being and adjustment to life in Australia, at specified intervals post-placement
  • Guide workers to manage their living expenses and have adequate financial resources prior to receipt of salary payments
  • Support workers to access medical, allied and emergency health services when required, including where workers are unable to afford medical treatment or are in circumstances that pose a risk to workers' welfare and wellbeing.
  • Follow monitoring and reporting indicators and systems to ensure the early identification of emerging welfare issues
  • Be available for rostered shifts on the 24-7 phone support line for workers
  • Comply with all worker data collection requirements. This will include ensuring workers complete photography consent forms, emergency contact details, and general demographic data collection
  • Keep thorough records of incidents, lessons learnt and recommendations for future mobilisations
  • Provide inputs as required into monitoring and evaluation activities according to the PLF M&E framework. For example, conduct surveys and/or interviews with workers on arrival
  • Ongoing contribution to continuous improvement in service delivery and program performance
  • Provide inputs as required into progress reports to DFAT.


The Worker Arrival Coordinator will possess the following qualifications and experience:
  • 5 - 10 years' relevant work experience in case management in a related field, e.g. employment services or migrant settlement services
  • Demonstrated high relationship management skills, including the ability to negotiate for outcomes that are beneficial to clients and communities
  • Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes
  • Competency in the use of Microsoft Word, Excel and Outlook
  • Driver's license and willingness to drive to regional locations
  • Flexibility to undertake frequent travel, including after hours and weekends.
Key personal skills and attributes:
  • Outstanding interpersonal skills with an ability to operate diplomatically and with cross-cultural sensitivity with government, private sector and community stakeholders
  • Ability to establish strong working relationships with a range of government, industry, donor and community stakeholders
  • Highly developed problem-solving skills and the ability to think innovatively and laterally
  • Ability to demonstrate resilience, personal and professional autonomy and accountability.
You must have valid Australian work rights to apply for this role. Visa sponsorship is not available for this position.

Brisbane, Australia
Closing date:
30 September 2019