Worker Welfare Coordinator, Pacific Labour Facility
Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The Pacific Labour Facility facilitates seasonal and longer-term work opportunities for Pacific workers to Australia. It connects Australian employers with Pacific workers, supports the administration of the Pacific Labour Scheme and provides targeted support to Seasonal Worker Program. The PLF is managed by Palladium and provides the backbone of Australia's future support for circular labour mobility in the Pacific under the direction of the Department of Foreign Affairs and Trade (DFAT). The PLF has been established as a trusted intermediary in connecting Australian employers with Pacific workers.

The Worker Welfare Coordinator will have lead responsibility for the Worker Welfare Team's (WWT's) planning, delivery and continual development of high-quality, evidence-based, pastoral care and employment support to cohorts of incoming semi-skilled workers. The Worker Welfare Coordinator will work across all parts of the Worker Welfare Team in order to achieve efficient, joined up and consistent support for workers.

The Worker Welfare Coordinator will have lead oversight of worker and community risk/ needs assessment, critical incident management and worker case planning and review during the initial four-month period of each cohort's arrival and continued support needs whilst in Australia. The Worker Welfare Coordinator will have responsibility for operational management of worker support, through collaboration with and coordination of the WWT's planning and mobilisation, on-arrival, case work/ monitoring and community/ partnership engagement practices.

The Worker Welfare Coordinator will provide day-to-day operational advice and expertise to members of the Worker Welfare Team including advice to effectively engage with workers, Approved Employers and other support partners to ensure: the ongoing wellbeing of employees, to support effective resolution of issues as they arise, and to maintain and strengthen key stakeholder relationships. The Worker Welfare Coordinator will brief the Worker Welfare Manager when serious issues require resolution through escalation to a more senior level.


Under the direction of the Worker Welfare Manager the Worker Welfare Coordinator will:
  • Provide support and supervisory functions to members of the Worker Welfare Team in their undertaking of worker monitoring and compliance activities. This will include operational and human resource responsibilities for members of the case work team, and, as reasonably requested by the Worker Welfare Manager, the delivery of direct worker support duties.
  • Oversee the Worker Welfare Team's completion of worker and community risk/ needs assessments for all arriving and established worker cohorts.
  • Lead planning on the allocation and management of operational resources to meet worker support needs, including working across all parts of the Worker Welfare Team to ensure clarity and consistency of roles and responsibilities.
  • Coordinate and monitor the Worker Welfare Team's development and review of worker/ community care plans.
  • Provide expert advice and support to members of the Worker Welfare Team and/ or other stakeholders for the effective management of critical incidents and other significant worker support needs.
  • Ensure consistent processes and practices are in place to assist workers in their access to/ comprehension of information/ resources to meet their welfare and wellbeing needs and which contributes to their effective transition to community and employment. This includes ensuring workers are informed on matters relating to access to medical, allied and emergency health services, including where workers are unable to afford medical treatment, or are in circumstances that pose a risk to workers' welfare and wellbeing.
  • Be available for rostered shifts on the 24-7 phone support line for workers.
  • Monitor the ongoing personal well-being of workers and report monthly on existing or emerging trends where workers may be at risk in terms of performance in the workplace, mental wellbeing and adjusting to life in Australia.
  • Coordinate and monitor the Worker Welfare Team's completion of accurate case notes, trip reports and other required documentation in a required and timely manner. This is to include provision of inputs as required into progress reports to DFAT.
  • Support continuous monitoring and improvement in service delivery and program performance through regular correspondence and face-to-face contact with the workers and key stakeholders as required.
  • Support the effective resolution of conflicts and issues as they arise and to escalate relevant issues to the Worker Welfare Manager for resolution.
  • Provide inputs as required into monitoring and evaluation activities according to the PLF M&E framework. For example, conduct surveys and/or interviews with workers and employers on arrival, on-placement and at completion.
  • Establish and maintain strong stakeholder relationships between the PLF, employers and workers.
  • Provide logistical support for workers returning early, including, if required, negotiations with employers with respect to cost sharing and reimbursement arrangements.
  • Work with PLF subcontractors to contribute to the development and piloting of complementary support services including regionally based worker support models and other resources/ technology aimed at providing systemised support to workers.
  • Travel locally and internationally, as required.
  • Perform other tasks as reasonably requested by the Worker Welfare Manager
The Worker Welfare Coordinator may also be required to:
  • Undertake pre-deployment visits to each employer location to establish key stakeholder relationships (e.g. employers, accommodation providers) to gain an understanding of the location's working and living environment for incoming workers.
  • Investigate and secure appropriate accommodation (where not provided by employers), including negotiating requirements for tenancy bonds, references and tenancy contracts.
  • Coordinate accommodation arrangements with employers where accommodation is provided, including an assessment of accommodation standards.
  • Identify and establish relationships with relevant diaspora communities, migrant resource centres and other relevant community resources.


The Worker Welfare Coordinator will possess the following qualifications and experience:
  • Qualifications in a relevant discipline, e.g. Education and Training, Community Services, Human Services.
  • Minimum of 7 years relevant work experience in delivering and/ or coordinating multi-disciplinary support services including direct experience in managing teams, undertaking risk assessment and planning, responding to critical incidents and coordinating case management in a related field, e.g. employment services or migrant settlement services.
  • Demonstrated experience in managing the scaling up of support services within existing operational and resource constraints and with a focus on working in partnership with community and other key stakeholders.
  • Demonstrated high relationship management skills, including the ability to negotiate for outcomes that are beneficial to clients and communities.
  • Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes.
  • Competency in the use of Microsoft Word and Excel and Outlook.
  • Australian driver's licence and willingness to drive to regional locations.
  • Flexibility to undertake frequent travel, including after hours and weekends.
Key personal skills and attributes:
  • Outstanding interpersonal skills with an ability to operate diplomatically and with cross-cultural sensitivity with government, private sector and community stakeholders.
  • Well-articulated risk assessment and practice frameworks which promote transparency, consistency and accountability.
  • Ability to establish strong working relationships with a range of government, industry, donor and community stakeholders.
  • Highly developed problem-solving skills and ability to think innovatively and laterally.

Brisbane, Australia
Closing date:
14 February 2020