Communications Manager, Pacific Labour Facility (PLF) - Brisbane
Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The PLF facilitates the seasonal and longer-term work opportunities for Pacific workers to Australia. It connects Australian employers with Pacific workers, supports the administration of the PLS and provides targeted support to SWP. The PLF is managed by Palladium and provides the backbone of Australia's future support for circular labour mobility in the Pacific under the direction of the Department of Foreign Affairs and Trade (DFAT).

The Communications Manager is responsible for the quality, frequency and delivery of Pacific Labour Facility's communications with a range of stakeholders and audiences (DFAT, the wider development community, host governments, industry stakeholders and partners, the general public) via a range of print, broadcast and digital formats including social media.
For the Facility, communications are not only about informing various stakeholders and audiences, but also engaging them directly to promote the benefits and achievements of labour mobility and influencing perceptions within the industry and the Australian public.
The Communications Manager is also responsible for knowledge management, ensuring that information is properly stored and shared, and that lessons are learned and shared across all countries both online and face-to-face.


Under the direction of the Communications Lead, the Communications Manager will:

  • Implement the delivery of the Facility's communications and marketing strategy in collaboration with the Communications team.
  • Develop engaging and accurate communication and marketing content - targeted to each stakeholder group, to educate, inform or influence.
  • Use research findings, data and insights to provide an informed approach.
  • Develop website and social media content to maintain an engaging and responsive online presence.
  • Develop content for inclusion in ministerial and other government materials as required, including speaking points, speeches and briefing notes.
  • Provide editing and proofreading support to ensure materials are accurate, without typographical or grammatical errors and meet DFAT branding guidelines and procedures.
  • Produce proactive and reactive media materials where required and ensure compliance with approvals and messaging protocols.
  • Provide technical guidance on the appropriate tools and channels to use, best practices in communications, engagement, influencing and messaging to specific target audiences, and especially the public sector.
  • Monitor the communications emanating from Australia and labour sending countries - workers and employers - and ensure relevant information is then captured, packaged and fed into Facility-wide communications and promotional products.
  • Provide support to ensure the quality of communication and marketing materials from labour sending countries - including story identification, video production, writing, editing and tailoring materials to meet the audience's interests and needs.
  • Procure and manage consultants and service providers when required (e.g. creative agencies, researchers, software suppliers, or web developers).


  • High-level writing, editing and proofreading skills, preferably combined with 'investigative' skills.
  • Demonstrated digital content production skills, including video and static content for social media, web sites and news channels.
  • Experience in writing and content production for a range of stakeholder groups, (e.g. the Australian Government, news media outlets, private sector and the general public) and for a range of media channels.
  • Experience in managing communications teams, including sub-contractors, preferably across different geographical contexts.
  • Good working knowledge of commonly-used software (Microsoft suite and Adobe CS software).
  • Working knowledge of website design, CMS and Mailchimp.
  • Willingness to travel to Pacific labour sending countries and other locations as required.
  • Personal initiative, creativity, and drive.
  • Fluency in written and spoken English.

Intermediate Level
Brisbane, Australia
Closing date:
31 March 2019