Quality, Learning & Performance Lead, Pacific Labour Facility - Brisbane
Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The Pacific Labour Facility (PLF): the PLF facilitates the seasonal and longer-term work opportunities for Pacific workers to Australia. It connects Australian employers with Pacific workers, supports the administration of the Pacific Labour Scheme and provides targeted support to Seasonal Worker Programme. The PLF is managed by Palladium and provides the backbone of Australia's future support for circular labour mobility in the Pacific under the direction of the Department of Foreign Affairs and Trade (DFAT).

Contracting arrangements: the PLF have subcontracted Whitelum Group to support the Quality, Learning and Performance (QLP) stream functions for the program. The Quality, Learning and Performance Lead will be contracted directly by Whitelum Group, however the position will be an embedded member of the PLF team, based in the PLF Brisbane office. Day to day management of the QLP Lead will be undertaken by the PLF Team Leader and supported from a quality assurance perspective by Whitelum Group.

Purpose of the Position: The Quality, Learning and Performance Lead is a member of the senior management team, contributing strategic leadership to the PLF program and responsible for management and leadership of the Quality, Learning and Performance Unit and portfolio of work (one of five units that comprise the PLF).


Under the direction of the Team Leader, the Quality, Learning & Performance Lead will be responsible for the following duties and accountabilities:

Strategic Leadership and Management
  • Apply strategic thinking and problem solving to contribute to the Senior Management Team's roles in providing leadership and direction to the PLF.
  • Drive a system-wide learning culture across the PLF, and with key stakeholders, particularly through implementation of an adaptive management learning cycle;
  • Develop (through a participatory approach) the QLP team strategies and annual work plans, and ensure they effectively articulate a pathway to achieve their intended outcomes, and that all users contribute to and understand their contribution to the plans and strategies.
  • Ensure the QLP team delivers high-quality, timely and accurate delivery of QLP outputs to its primary clients, providing oversight and quality assurance across all three sections on key outputs such as the annual report.
  • Ensure the QLP portfolio responds to high priority demands for information and support coming from primary QLP clients, including DFAT.
  • Work with the wider PLF senior management and teams to explore, design and implement ways to best achieve (and demonstrate achievement of) the PLF's outcomes.
  • Ensure the QLP team effectively drives diversity and inclusion across the PLF portfolio with attention to gender equality, disability inclusion and indigenous engagement.
  • Proactively build and maintain effective working relationships with the QLPs primary clients, and support the information needs and dissemination of products to in-direct clients.
  • Promote effective internal working relationships with the PLF management and leaders, maintaining a high degree of professionalism and integrity.
  • Nurture and maintain positive and value-adding relationships between the QLP Unit and other PLF units and key stakeholders.
  • Ensure staff of the QLP maintain effective relationships with their various stakeholders, including internal to the PLF, in-Australia, and in partner countries.
Human Resource Management
  • Manage a team of 12 full-time (some of whom are located in partner countries) and several part-time professional staff including performance planning and reviews, coaching and mentoring, and problem-solving.
  • Ensure effective coordination and collaboration across the various sections of the QLP, identifying synergies, gaps and overlaps.
  • Promote strong communications (particularly with those staff who are geographically isolated from the rest of the team).
  • Ensure all team members understand and adhere to PLF policies and procedures, including through regular training and updates.


Our ideal candidate will be a leader who can demonstrate the following competencies:
  • Post-graduate qualifications in international development/relations, monitoring and evaluation, research methods, public policy, or a related field, with more than 15 years' experience operating at senior levels.
  • Senior management experience and capabilities with strong interpersonal and communication skills with experience leading diverse teams.
  • Understanding of the Australian Aid Program and DFAT policies, and requirements.
  • Excellent problem solving, leadership and management skills.
  • Highly developed analytical skills, well-honed judgement, ability to prioritise, political nous, and an ability to work calmly under pressure.
  • In-depth understanding of the Pacific context and/or the labour mobility context, is preferred.
  • Excellent stakeholder engagement and communication skills including the ability to develop trust and repour with key internal and external stakeholders.
  • Highly experienced in providing strategic advice to senior officials to lead organisational change and build institutional capacity to implement priorities.
  • Strong ability to prepare accessible written reports and to present findings to a wide range of stakeholders

Senior Level
Brisbane, Australia
Closing date:
30 April 2019