A state-owned limited company, Avinor is responsible for operating air traffic control towers, air navigation infrastructure, and the vast majority of Norway’s airports, both civil and military. The Balanced Scorecard was launched in 2013 due to the CEO’s desire to align a fragmented organization around a clear strategy. In the past three years, Avinor has succeeded in reducing their CO2 emissions per passenger by 20% and increasing EBITDA by 61%. They have also improved a variety of customer service measures including reduced security wait times. Furthermore, Avinor has reduced overtime hours in the Air Navigation unit by 34% and significantly improved a number of work environment indicators, including a 32% decrease in occupational injuries.