Bank Hapoalim is the leading financial institution in Israel and also a global presence, with operations in 20 countries. In response to challenges in the banking sector, Bank Hapoalim focused on strengthening their relative advantage in the industry and adopted the Balanced Scorecard to address the gap between their strategic plans and their performance. Since implementing the Balanced Scorecard, Bank Hapoalim has seen improvement in financial indices, growth in revenue from targeted segments, and increased customer acquisition, keeping the bank on the path of steady growth and delivering value to its shareholders.