Bord Gais Eireann
Announcement Excerpt:

Bord Gáis Éireann is a publicly owned utility providing natural gas and electricity services in the Republic of Ireland and Northern Ireland. Bord Gáis adopted the Balanced Scorecard to help realize efficiency, growth, and synergy in a liberalizing energy market and to align the organisation to drive performance results. Between 2000 and 2007, revenues grew 245% to €1.2B, profits 218% to €166M, and household customers by 163% to 577,000. More effective organizational alignment and the ability to better anticipate and manage strategic risk were among other benefits achieved. “The BSC provided the ideal management tool to ensure progress on staff, process, customer, and financial objectives in a linked and focused manner,” according to CEO John Mullins. “It would not have been possible to address all of these areas without a comprehensive strategy execution tool. No learning initiative has delivered more value to this business.” Bord Gáis is the first Irish company to be admitted to the BSC Hall of Fame.