Bursagaz, a Turkish natural gas distributor, has been using the Balanced Scorecard since they privatised in 2004. Over the last decade, their gas volume has grown by a factor of ten, their subscribers have grown nearly fourfold, customer satisfaction has shot up to 90% and their net profits have nearly tripled. Beyond the financial benefits they have enjoyed, Bursagaz has played a significant role in Turkey’s social, economic and environmental development.