Government of New Brunswick
Industry: Public Administration
Inducted: 2014
Regions: americas
Country: Canada
Announcement Excerpt:

In 2011, the Government of New Brunswick, Canada undertook a significant "Government Renewal" exercise with the stated goal: "To ensure the Government of New Brunswick is able to provide appropriate and affordable services to the citizens of New Brunswick." The benefits of selecting the Balanced Scorecard to achieve this goal began to show up in the first quarter of the first reporting year and the results have been impressive: over the past two years the cost per capita of delivering services has dropped by nearly 5%, the job quality index has improved by 5%, private sector job growth has swung from a negative to a positive, the expense budget is running a surplus, and employee engagement has grown by 18%.