Palladium is a global development solutions provider. Palladium recognises the importance of protecting Personal Data and has implemented this Notice in accordance with the relevant laws in the countries in which it operates.
This notice (together with our Cookie Notice) sets out the basis on which Personal Data is or will be processed by us. By visiting our sites, contacting us, contracting with us or otherwise engaging with us in the ways countenanced below, you consent to the practices described in this Notice.
1. Definitions and Addenda
Act means the act, statute, regulation, law or court/tribunal order, governing the processing or controlling of Personal Data in the relevant jurisdiction.
Palladium, we, us, our refers to Palladium Global Holdings Inc., or each of its subsidiaries and affiliates, as appropriate, where those subsidiaries or affiliates act as a Data Controller (within the meaning of a relevant Act), as the case may be.
Personal Data means personally identifiable information, personal data or personal information, however described under the relevant Act.
Sensitive Information has the same meaning as provided under a relevant Act, if applicable (or ‘special categories’ in the case of the United Kingdom Act).
Persons in the European Economic Area, the United Kingdom, or Switzerland, see our EEA+ Supplemental Data Protection Law Disclosures to this notice here.
California residents, see our California Consumer Privacy Act Disclosures here.
2. Collection of Personal Data
We will only collect Personal Data where the Personal Data is reasonably necessary for a function or activity of ours.
The types of Personal Data we may collect includes (but is not limited to):
Personal Data will be collected using lawful and fair means and will be collected only from you unless this is unreasonable and impracticable. Personal Data may be collected in a variety of ways, including:
We will take reasonable steps to determine that the Personal Data we collect is accurate, up to date and complete.
The legal bases we rely on to process Personal Data
The legal bases on which we process Personal Data include:
We generally rely on our legitimate interests to process your Personal Data in connection with our ongoing relationship with you and the fulfilment of the processing purposes identified in this notice. We may however process your Personal Data when:
To the extent that we rely upon your consent (for example where required for processing special category Personal Data, sending marketing communications or cookie placement purposes) as the legal basis under which we process your Personal Data, you are entitled to withdraw your consent, at any time. Please contact us if you want to do so. Additional details can be found below.
Cookies
Cookies are small text files that are stored on your computer or other electronic device as a result of visiting a website. This allows the site to know that you have visited before and in some cases can be used to record your preferences. Cookies can be used/stored for two reasons:
Palladium uses cookies on its website(s). These include (but may not be limited to) the following cookies, and types of cookies:
3. Storage of Personal Data
We will store your Personal Data in both physical and electronic forms. We will take reasonable steps to see to it that all Personal Data collected from you is stored in a secure environment accessible only by our authorised personnel, in accordance with the Act.
We will endeavour to protect any Personal Data transmitted by you or received from us over the Internet; however, we cannot ensure or warrant the security of this information. These activities are conducted at your own risk. Once we receive your transmission, we will take reasonable steps towards its security.
4. Use and disclosure of your Personal Data
The way we use or disclose your Personal Data will depend on the reason(s) why we have received your Personal Data. The basis for the way we will use or disclose your Personal Data will be disclosed at the time of collection or later processing or as soon as reasonably practical.
Use
We collect your Personal Data for purposes including, but not limited to:
Disclosure
We may disclose Personal Data that we collect from you for the purpose(s) that it was collected. We may disclose the Personal Data for other purposes where we have received your consent to do so or are required to do so by law.
Examples of where we may disclose your information include, but are not limited to:
We will endeavour to take reasonable steps such that that the Personal Data we use or disclose is accurate, up to date, complete and relevant to the purpose of the use or disclosure. Where we appoint service providers who act as our data processor, these firms are subject to contractual obligations to implement technical and organizational security measures to safeguard the Personal Data and to process the Personal Data only as instructed.
Retention
We do not keep Personal Data for longer than is reasonably required, which will depend on the nature of the Personal Data we hold and the purposes for which it was received. Our retention approach for Personal Data is informed by the following principles:
5. Sensitive Information
We may need to collect Sensitive Information such as health information, status, or your membership of a professional association. We will not collect this information without providing you with a purpose for collection and having a legal basis for processing it. All sensitive Information collected by us will be dealt with in accordance with the requirements of the relevant Act.
6. Unsolicited Personal Data
If we receive unsolicited Personal Data we will make a determination whether the information is reasonably necessary for, or directly related to our functions or activities. If it is, we will store the Personal Data in the same manner as if we received the Personal Data directly from you. If we find that it is not, we will destroy or de-identify the Personal Data. We will comply with any requirement of a relevant law to disclose the collection of such Personal Data.
7. Overseas Disclosure of your Personal Data
Palladium is a global company and we may disclose your Personal Data to our related bodies, corporate suppliers and services providers. Arrangements are in place between each relevant global entity across Palladium to protect the Personal Data to a common standard. This standard includes company-wide compliance with data protection policies, guidelines and SOPs.
We will take steps to limit the flow of your Personal Data across borders, transferring only where equivalent protection is in place, where the transfer is required for legitimate use, performance of contract or service administration (e.g. making payments) or where you otherwise consent. Subject to the above, your Personal Data may be accessible to our entities, suppliers, offices or employees located in various countries, where such access is required for one of the reasons above, or you otherwise consent.
We may allow your Personal Data to be processed by our external IT and data providers and centres located in Australia, United Kingdom and United States of America.
When disclosing your Personal Data to countries without adequate levels of legal protection, we will take appropriate measures to provide an adequate level of protection to your Personal Data.
8. Your option not to provide Personal Information
You may not wish to provide us with your Personal Information. Please note that in this circumstance we may be unable to assist you through answering your query, providing you with our services or otherwise contracting with you. You may be entitled to use a pseudonym for certain contact with us, but in doing so, we may not be able to receive (or provide) goods/services to you.
9. Access to and correction of your Personal Data
If required under the Act, you may request access to your Personal Data that we hold and we will attempt to provide the Personal Data in the manner you request. We may refuse your request for access to your Personal Data where permitted to do so under the Act, and we will provide you with a written notice that outlines our reasons for refusal. If permitted under the Act, we may charge you reasonable costs in relation to making this Personal Data available to you.
If required under the Act, you may also request us to correct the Personal Data we hold if you believe that the Personal Data is inaccurate, out of date, incomplete, irrelevant or misleading. Under certain circumstances permitted by the Act, we may refuse your request to correct your Personal Data and we will provide you with a written notice that outlines our reasons for refusal.
10. Contact and Complaints
If you would like further information on our policy, to contact us on any of the matters set out above, or if you have a complaint about a breach of your privacy you may contact us using the following email address privacy@thepalladiumgroup.com.
If making a complaint please provide us with sufficient detail to assist us with any investigation. We will acknowledge receipt of your complaint and undertake any appropriate investigations.
If you are unsatisfied with how we have resolved your complaint you may contact the privacy regulator in the relevant jurisdiction.
11. Changes to our Privacy Notice
We may make changes to this notice and any supplementary disclosures, including material changes, from time to time. The Notice will be updated on our website when we do so.
Version: 30 June 2024